Culture is the values and practices that a specific group identifies with. These values and practices easily dictate the success or failure of a company. “A company’s culture is often defined by the people who work there and how they operate and interact with one another on a daily basis. It is, perhaps, more of an accumulation of conversations and behaviors exhibited and the informal norms that develop within a corporate setting,” states Kevin Lombardo, founder and CEO of Summit Group Partner. For people to interact and operate effectively, they need emotional intelligence.
According to Judith Sheleg, an emotional intelligence coach and founder forTrust4emotionS, Emotional intelligence is defined as the ability to intuitively navigate the energy created by your emotions to create actions that benefit you and others around you. Company culture basically is measured by how people interact and socialize with one another. With an increased emotional quotient, people can relate much better with each other on a daily basis and create a more efficient working environment. There are three ways in which better emotional intelligence can benefit a company and its workers:
Company culture is built by its management and leadership. Daniel Goleman, an innovator in the field of emotional intelligence, found that 85% of the competencies between average and outstanding leaders were distinguished by emotional intelligence. An emotionally intelligent leader will build better relationships with his subordinates, be able to treat others better irrespective of their emotional reactions, and develop a better company culture as a strong example to others.
Judith defines laziness as an emotion and not a personality trait. She further moves to refer that this perceived “laziness” is caused by the inability of an individual to correctly choose his own goals, aims or aspirations. This lack of direction can negatively affect the company’s culture because it is contagious especially to new recruits. If a company embraces the culture of listening to everyone in the organization and allowing creativity to flow, then it will greatly improve its output from all employees. When everyone feels they are a vital part of the whole team, motivation to perform better is improved. Helping employees align their personal goals with the company expectations will go a long way to reducing perceived “laziness”.
• Sales agents selected on the basis of emotional competencies at L’Oreal, increased the annual net revenue by $2,558,360.
• By using a specific EQ profile, the US Air Force cut recruiting costs by $2. 7 million.
• At the Sheraton Studio City in Orlando, a year-long EQ initiative was done that helped reduce turnover, improve guest satisfaction and boost market share by almost 24%.
These are just some of the few examples in which increased emotional intelligence has positively affected various companies. Increasing and upgrading emotional intelligence will certainly change the way people behave in the company. These are new habits and traits which can be developed through a formal training process. The outcome is a stronger company culture will be encouraged and enhanced. This positive company culture will in the long run bring significant value to the company in many different aspects.
What are some ideas you recommend that will contribute to improved culture within an individual’s realm of influence? Have you ever been involved in formal Emotional Intelligence testing or training?
Anjela Mangrum, the founder of Mangrum Career Solutions, partners with manufacturing businesses to assist in their executive placement, onboarding, retention and outplacement needs. She also works to empower individual job seekers by helping them gain a competitive edge in their job search.
by: Anjela Mangrum, CPC
Anjela Mangrum is the founder of Mangrum Career Solutions Inc. MCS partners with industrial and machining manufacturing businesses to source and secure mid-to-upper level talent for operations, supply chain, and engineering positions. They work to empower individual job seekers by helping them gain a competitive edge in their job search. For hiring needs contact Anjela at 513.753.3813 x101.