CNC Assistant Service Manager

Responsibilities:

· Oversee workforce management of CNC Field Service Technicians alongside CNC Service Manager, including reviewing and approving schedule requests, accountability, service report reviews, and annual performance evaluations; assist in co-supervision of in-house service and technical support staff.

· Ensure that all CNC machine tools are installed accurately and running at efficient levels per customer expectations.

· Assist the Service department with advanced technical troubleshooting support and training.

· Manage customer relationships, including advanced situations and on-site visits.

· Act as a liaison to provide service updates, feedback, and quality suggestions to ultimately improve upstream efforts of our builder.

· Evaluate technicians’ technical proficiencies and create individualized training plans as needed.

· Ensure appropriate staffing of field service department and drive same day/next day response time.

· Develop and evaluate metric data and develop and deploy continuous improvement projects as needed.

· Travel is required, as needed, up to 25%.

· Perform related duties as required.

Requirements:

· Bachelor’s degree or applicable experience.

· 7+ years of experience in Service Management/Engineering in the CNC machine tool industry.

· Experience with machine tool spindles, spindle repair and machine design.

· Prior experience applying Salesforce to capture information and analyze metric performance highly preferred.

· Proven track record managing a dynamic field team.

· Hands on experience making business decisions or taking actions to solve a problem or reach a goal.