Mangrum

Customer Account Specialist

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  • New Albany, OH, USA
  • 2021-11-21
Our client is a global manufacturer that is a leader in innovative and quality manufacturing of closures and dispensing systems. Our client is celebrating 100 years in business this year, and our client serves a huge range of markets– health & beauty & home care; food & beverage; and industrial.  Our client supplies both boutique manufacturers and the world’s top brands with a variety of rigid packaging caps and dispensers.    Our client is positioning its New Albany, OH plant to be the NA headquarters for its customer care team for all dispensing products.  With this transition, customer care in New Albany will also handle import business from China and will be gradually growing its customer care team by adding additional Customer Account Specialists.
 
As Customer Account Specialist you will be the central point of contact for external Customers and for our client’s organization.   You will be the Voice of our Client.  As Customer Account specialist you will take the lead on customer purchase orders and initiatives for each assigned account and you will communicate customer-specific expectations with cross department resources (i.e engineering, production and quality).  This will include order management, standard quoting, logistics/supply chain, and invoicing for each unique customer.    You will ensure the infrastructure is in place with meeting and preferably exceeding the customer expectations. 
 
 

Key Responsibilities & Activities

  • Serves as primary point of contact with existing key accounts, assigned territories, or market channels.
  • Works with accounts from placement of order through delivery
  • Be responsible for pricing, standard quoting, new item coordination and sample needs
  • Works closely with outside sales team to understand trends and identify growth opportunities and upcoming projects.
  • Enters and manages non-conformance for their customer in a timely manner. Provide and incorporate corrective action plans when necessary
  • Coordinates all internal communication to assigned accounts
  • Be expert in system requirements, policies, and procedures as outlined in our quality and business management guidelines
  • Continuously strive to improve customer relations with prompt efficient service to maximize customer satisfaction while also providing recommendations for new business improvements and streamlined approaches.
  • Support coworkers in best practices and teamwork toward achieving an exceptional customer experience
  • Portrays a positive and professional image of the company and self with interacting with customers and colleagues.
 
As Customer Account Specialist your background should include:
  • Bachelor’s degree preferred.  AS degree will also be considered
  • 2-5 years’ experience in Sales, Customer Service, Purchasing, or Finance
  • Manufacturing experience 
  • Proficient in Microsoft Excel and the Office Suite.
  • Experience with an MRP System
  • Experience with a CRM system preferred
  • Ability to resolve difficult and complex issues and to work with  cross-functional departments
  • Strong customer focus with the understanding of how you will influence loyalty and customer experience through actions
  • Demonstrated analytical and project management skills
  • Excellent communication and customer experience skills
  • Aptitude for working collaboratively and cooperatively in a team environment.
  • Continuous Improvement focuses
  • Demonstrated organizational skills
  • Demonstrated sense of urgency, flexibility and adaptability
  • Results driven and understands the link between action and results
  • Proven ability to multi-task under a fast-paced and sometimes high stressed environment
  • Willing to meet and exceed customer expectations on a daily basis with willingness to “own” situations as they arise.
  • Limited travel may be required to establish and maintain customer relationships – less than 5%
 
Our client is seeking only local  candidates as there is no relocation assistance offered.