Our manufacturing client is looking to fill the role of Customer Service / Sales Support Assistant.
This individual must have strong experience in a customer service/Sales support role.
Previous experience working in a manufacturing office environment is a plus.
Essential Duties and Responsibilities:
Support our customers and distributors in the America’s.
Build and maintain company-customer relationships.
Support the internal and external sales team with assisting in marketing, calls, and research.
Maintain stock of in house printed sales brochures and keep files updated/replenished.
Assist with UV System inquiries, presenting proposals to customers via email, negotiating pricing
and effectively differentiating product offerings.
Periodically visit customers and participate in trade show setup and exhibitions-Maximum travel
Answering incoming calls and directing to the appropriate persons.
Process spares orders and quotations. Process all aspects of incoming and outgoing orders.
Track orders/back orders as needed and notify customers of any delay/updates concerning their
Email daily invoices, scanning, sorting mail incoming/outgoing.
Maintain and update the Company database as needed.
Provide excellent Customer Service to our customers at all points of the business cycle.
Work collectively with internal departments (such as Service, Sales, Accounts) to resolve
customer inquiries and issues and setting up new customer accounts.
Ability to act as backup support to the order processing team/warehouse team when necessary,
by pulling, packing, and shipping customer orders within the same day of receipt
Required Education and Experience:
High school or equivalent required Associates degree preferred.
Minimum 4 years’ experience in a Customer Service/Sales Support role.
Ability to effectively communicate, problem solve, and multi-task.
Quick learner and able to decipher complex information.
Must be able to work with all levels of employees.
Must have excellent interpersonal written and verbal communication and organizational skills.
Highly motivated, goal oriented and have a strong work ethic.
Ability to function successfully with minimal supervision.
Can adapt to our innovative products and processes.
Understand international and domestic shipping methods and terms both domestic and
Proficiency in all Microsoft Office Products.