Mangrum

Field Service Tech – 1V

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  • Richmond, VA, USA
  • 2021-02-26
Field Service Tech based in the Virginia / North Carolina region.  Salary, + expenses, + vacation + benefits + 401k
 
The equipment is printers and label applicators used in industrial and production situations, not the in the backroom or home office.  These are manufacturing plants producing product in volume and applying labels on boxes, jars, cans and packaging.

The company is growing and they have plans to expand and capitalize on the unique technology and capabilities  to capture more market share quickly.   

The Field Service Tech role is a Salary position with 75% travel mostly along the Eastern Seaboard centered in the Virginia area.  The company pays all expenses while on the road at client locations and provides very liberal time off and comp time off.  You will be scheduled to visit key client locations and to meet with clients who have equipment issues that were not able to be handled remotely through internet connections or over the phone with tech support.  Some weeks you may be gone 4 days while others you may be at home an only making phone calls to support customer questions.

You need –

  • A road warrior spirit as you may be requested to visit a client on short notice if their equipment is down and impacting their production
  • Knowledge of electrical components, blue prints and basic trouble shooting
  • Software experience able to install and perform basic configuration including confirming IP addresses so their equipment can be diagnosed remotely
  • Knowledge of PLC controllers and basic experience with trouble shooting them, you don’t have to be able to program them, just some exposure to how they work inside equipment 
  • Confidence to make decisions in front of clients when needed to get problems resolved and equipment up and running again
You would be part of a very robust product support team that works to customize, integrate and implement the sold application working with the client until the planned impact is achieved.  They provide an on site training program to build on your current knowledge and experience as well as daily support from the Service Manager and other field techs.  

They have a number of competitive advantages in this area that provides them a value added edge when presenting a solution.  They can offer multiple customizable configurations and can print on the widest array of substrates in the market and provide High-Resolution Inkjet Printers, Print & Apply Labeling Systems, Thermal Inkjet Systems (TIJ), Consumables, and Software Solutions.  65% of what they sell goes into the tag and label market with another 20% going into end of the line solutions and the rest into direct coding on boxes and packaging. 

This is a role focused on the TIJ and label application products.  The role will cover a multi state region focused on clients around your home location to minimize overnight travel. You should expect the role to be 70% of the time out in the field in front of clients.  Their product has the best “up time” in the industry since it works on a cartilage and can integrate with any device to receive printing data.  Their solutions are often 1/3rd the cost of a competitors with lower maintenance and supply cost. The role is to provide service over the phone, email and in person to clients with deployed equipment under service contract.  You will need to diagnose, repair and document equipment repairs.  You may be called on to provide a root cause analysis and a long term fix / solution for clients.  You need to be calm under pressure, independent in your work and resourceful in troubleshooting and repairs on site.  You may be called on to train clients, move, install, repair equipment as well as train operators on basic use and maintenance.

They provide excellent training of their product and processes and extensive training after a period of time in the field and basic knowledge is acquired.  Final training would require time in HQ .  Of course full company benefits with medical and dental insurance, a expenses and a phone, laptop are provided.