Mangrum

Robotics Field Service Engineer

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  • Ann Arbor, MI, USA
  • 2021-11-23

Robotics Field Service Engineer

Company Profile:

A leading manufacturer of robotics systems present in 25 countries supported by a comprehensive distribution network in 50 countries worldwide.

  • Provide customers with in-house or on-site repair, troubleshooting, maintenance and programming services for robots on an emergency or 24/7 basis.
  • Manning customer service hotline
  • Discuss, diagnose & repair of robot systems
  • Document robot and related equipment performance and report results for the purpose of troubleshooting, repairing, and restarting the system.
  • Coordinate activities, update status and availability with Local Manager.
  • Completion of detailed Field Service reports for each customer call and documentation of service interventions in CRM database.
  • Coordinate responsibilities, activities, and schedule with Local Manager to ensure customer satisfaction and proper billing.
  • Communicate frequently with customer to ensure that all expectations are being met.
  • Return of parts issued for the service call but not purchased by the customer, or defective parts replaced under normal service call or warranty.

Requirements

Education:

  • Minimum Associate degree with equivalent technical education and experience

Experience:

  • Minimum of two years automation and / or technical service experience preferred but will consider a recent graduate from an accredited university.
  • Electrical / Mechanical troubleshooting, teardown and repair experience
  • Ability to learn structured text programming language.

Travel:

  • Valid driver’s license with good driving record
  • Valid passport or capability to get a passport
  • Willing and able to undertake travel up to 75% of the time.
  • Training may require international travel

Competencies: 

  • Ability to read and interpret electrical, mechanical prints and related technical documentation.
  • Ability to effectively use a PC and Microsoft Office applications.
  • Programming ability is a plus
  • Quality and customer service driven to consistently satisfy internal and external customers
  • Good technical writing and communication skills.
  • Self-motivated, proactive, and resourceful
  • Positive, professional attitude
  • Customer oriented
  • Establishes and maintains effective working relationships based on mutual trust, respect, and cooperation with manager(s), co-workers, customers and/or vendors
  • Reacts quickly and adapts to changes in priorities, circumstances and direction
  • Works effectively with minimal supervision
  • Bilingual is a plus