Auto Repair General Manager

To successfully perform in this role, an individual must be highly motivated; have a strong desire to learn, has excellent communication skills, is highly organized, can multitask, pay special attention to detail, and must be able to perform each duty listed below satisfactorily:

Provide Excellent Customer Service:

· To effectively convert prospective clients into customers.

· Provide excellent customer experience/service for all visitors.

· Carefully explain damage and repair estimates to customers to ensure their understanding of cost, repair time, and the overall repair process.

· As appropriate, help customers process their insurance claims and work with their insurance company to capture all necessary repairs to bring vehicle back to pre-accident conditions per OEM manufacturer specs.

· Cover for other staff members when they are out of the office.

Support the Body Shop Estimating Process:

· Greet customers who arrive for an Estimate or for their Estimate Appointments.

· Inspect damaged vehicles thoroughly using industry standards & know when a tear down is necessary before completing an estimate.

· Negotiate repairs and needed replacements with fleets, insurance, & walk-in visitors.

· Complete Tow Intake Forms & Dispatch Tow Trucks when Necessary.

· Prepare accurate, complete, and honest damage estimates using primarily CCC One, but other estimating programs as required.

· Estimate the cost or repairs and anticipated time to complete repairs using current computer programs.

Support the Repair Process:

· Obtain Repair Orders.

· Manage tear down requests.

· Schedule and Supervise needed sublet orders.

· Order necessary replacement parts per approved Repair Orders.

· Manage vendor relations.

· Manage Supplies and Material Orders.

· Ability to oversee overall shop production and productivity.

· Monitor repairs as they are made. Track all costs: labor and materials.

· Fully coordinate and communicate directives to body shop staff.

· Responsible for Part / Core Returns & ensuring that credit is received.

· Inspect completed repairs; compare final work and final costs to original estimates and supplements.

Support Final Delivery Process & Our Reputation:

· Ensure quality assurance by completing a final inspection checklist for completed repairs.

· Evaluate all supplemental repairs and costs. Ensure accuracy of repairs, that additional costs are needed and are accurate.

· Manage Production of Repairs and Ensure Promise dates are met.

· Help management, as directed, oversee: Repair and painting operations & Safety programs.

· Provide exceptional service to customers from receipt of vehicles to their return to customers. Track customer satisfaction with completed repairs.

Protect Our Reputation:

· Conduct regular safety checks.

· Gain customer trust and loyalty.

· Follow up with all Completed Repairs.

· Address, document, and correct all visitor complaints/comebacks.

· Maintain good Standing relations with Fleet Accounts, Insurance DRPs, & the public.

· Continuously to look for ways to improve all aspects of business and business relations.

· Continuously update our internal knowledge database of industry-related findings/articles.

· Ensure that ALL team members receive annual continuous improvement education.

· Protect company name and good reputation by supervising approved repair orders and ensure completion of all repairs satisfy customers, insurance, fleet accounts, and vehicle manufacturers concerns.

Qualifications

Basic Requirements:

· Must be at least 18 years of age.

· Must be able to provide three (3) references.

· Looking to be a long-term member of our team.

· Strong interest in the automotive service industry.

· Excellent verbal and written communication skills.

· Satisfactory completion of a criminal background check.

· Positive attitude, highly motivated, and a strong problem-solver.

· Proficient in Microsoft Office and able to learn estimating software quickly.

· Fluent in English – Bilingual is a plus but not required (Spanish or Vietnamese).

· During the interview, a test will be given, which includes an attempt at writing an estimate.

Licensing, Regulations, and Certification Requirements:

· Must have a valid Driver License and be eligible to work in the United States.

· Willingness to become an I-Car Certified Estimator.

· Willing to become a Texas DPS Vehicle State Inspector.

Education / Experience Requirements:

· At least a High School Diploma or (GED Equivalent).

· Willingness to learn and be trained.

· Willingness to demonstrate exceptional damage estimating skills.

· Willingness to learn how to write estimates using CCC One and in other software.

· Able to effectively communicate with technicians to create an accurate estimate for repair.

Time Management Skills:

· Able to work Monday through Friday (8:00 AM to 6:00 PM) – 45 hours/week.

· Must be at work on time each morning – very essential to the business.

Office Environment Etiquette Requirements:

· Highly Organized & Detail Oriented.

· Demonstrate planning and coordinating skills.

· Excellent Telephone Etiquette & Communication Skills.

· Ability to multi-task & work well in a busy environment.

· Demonstrate the ability to deal courteously and effectively with customers regardless of their age, race, color, sex, religion, national origin, handicap, dress, or demeanor and provide exceptional customer service.

· Comfortable with Business Casual Dress Code — attire should strike a balance between professional and practical with a business casual shirt, jeans or durable pants and comfortable non-slip close-toe footwear or safety boots.

Mathematical Skills:

· Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

· Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.

Physical Requirements:

· Must be able to lift to 20 pounds.

· Moderate noise levels in this working environment.

· Occasionally exposed to hot, cold, wet or humid conditions.

· Occasionally exposed to fumes, airborne particles, and/or caustic chemicals.

· Must be able to sit for long periods of time and must be able to walk, stand, bend, stoop, push/pull, kneel, crouch, and reach frequently.