Field Service Technician

Field Service Technician  

• Our client is a global packaging equipment manufacturer, with a proven track record of over 30 years of success.  They offer fantastic benefits, work-life balance, flexible hours and a fast-paced entrepreneurial environment
• In the last 5 years the business has expanded at 20-50% rate and as a result they are adding a Field Service Technician to the team
• This role will support the Field Service team across the United States with an focus on the Midwest
• It is a remote role and can work from home when not traveling.  50% travel will be required for installations, maintenance, repair, upkeep and training
• Comprehensive training will be provided, will shadow lead Field Service Engineers and travel to HQ in Europe for onsite training

Responsibilities:

• Install and setup equipment for customers per specification.  Test equipment and train users and ensure equipment is properly running as expected
• Provide technical support, maintain equipment and provide preventive maintenance as needed to customer specifications
• Provide training for customers and Innovation: ensure performance improvements, quality, and total customer satisfaction. Performs periodic follow-up calls to customers
• Perform scheduled preventative maintenance that include calibration, testing, hardware/software upgrades, etc.
• Become a technical subject matter expert on current and new equipment.
• Troubleshoot equipment problems through telephone support, log file reading, or on-site client visits.
• Maintain a repair parts inventory and provide input on parts usage related to failures.
• Participate in domestic or worldwide conference calls, service summits, expert meetings, Trade Shows and workshops.
• Provide service support for assigned territory as needed.
• Create and maintain service records and documents, using a call management system
• Perform system analysis of current workflow and proposed setup to improve customer efficiency and system effectiveness, including proposals to add, remove or modify existing configurations and supporting peripherals.
• Submits written and accurate reports in a timely manner.

Required Qualifications:

• BS/AAS in technical discipline: Engineering, Electronics, or equivalent amount of Field Service packaging equipment experience.
• 2-4 + years’ experience in field service / Maintenance role and troubleshooting electromechanical equipment expertise from a manufacturing or military environment
• Have an ability to troubleshoot and repair electromechanical equipment
• Excellent communication skills- including both verbal and written.
• Pay attention to details and strive for technical excellence in work.
• Listen to the customer, understand each service situation and provide a response that meets or exceeds customer expectations.
• Demonstrate proper etiquette and empathy for each customer interaction.
• Ability to work with other internal cross-functional groups including sales, engineers, and upper management / executive team members  
•  Ability to document work performed and be well organized.
• Experience with the following is essential: fabrication of parts, installations, mechanic / electrical troubleshooting, motion control, and mechanical alignment
•  Must be willing to travel 50%+ to support business demand within the United States.
•  Military veterans preferred – especially with maintenance background