Mangrum

Field Service Technician

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  • Green Bay, WI, USA
  • 2022-05-06
JOB DESCRIPTION
Summary/Objective
The Field Service Technician position supports, maintains, and repairs Nonwoven production machinery.
Essential Functions
1. Understands mechanical and process systems for packaging equipment
2. Assists in the installation and startup of customized packaging machinery with the ability to service
the equipment to obtain ideal machine performance
3. Demonstrate strong “hands-on” skills with equipment for troubleshooting and diagnostic work at
customer site
4. Suggests technical solutions to problems and coordination with customer
5. Ability to communicate professionally and engage customers and lead operator/maintenance
training sessions
6. Complete accurate reports on work activities and time utilization
7. Perform complete machine health audits along with reporting and recommendations to the
customers team
8. Foster positive relationships with customers and other technicians/sales staff with above average
communication and interpersonal skills
Competencies
1. Technical Capacity
2. Communication Proficiency
3. Teamwork Orientation
4. Time Management Skills
5. Project Management
6. Organizational Skills
Supervisory Responsibility
This position will not have any supervisory responsibilities
Position Type/Expected Hours of Work
This is a full-time, hourly position based out of the Green Bay, WI office. The expectation is that the employee is
available when service is required and is also available for continued training. When not traveling, employee
needs to remain flexible to be available when the customer needs demand a technician for support.
Travel
The travel requirements for this position are approximately 70-80%
Required Education and Experience
1. An Associate’s degree or equivalent from a two-year technical school; or more than 5 years hands on
experience with nonwoven equipment.
2. SAP experience ideal Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.